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Frequently
Asked
Questions
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Do guests have to pay
a cleaning fee?
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What
types of payments do you accept?
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Is there a
minimum stay?
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What
time can we check in to our rental home?
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Is there
a telephone at the house we will be renting?
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What
happens if we have a maintenance issue while we are on
our vacation?
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What
is required at check-out?
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Do you allow
pets in the homes?
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Are we
allowed to smoke in the homes?
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What if we have to cancel
our reservation?
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Are the homes
equipped for cooking meals?
Whidbey Getaways does not charge
our customers an additional fee for cleaning. We ask that you
leave the house in the same condition that you found it so that
excessive cleaning is not required.
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We currently accept personal
checks, money orders, Visa & Master Card. In order to minimize
service fees, we would prefer that you pay in a personal check
or money order. We realize that it may be necessary for you to
use a credit card at times.
In the winter season the minimum
stay for our homes is 2-3 nights, depending on the home. In the summer we have a
5-7
night minimum stay depending on the home. If we are within 21 days of your requested
dates and a home is available, we will consider renting for a
shorter time period in the summer.
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Check in time is between 2:00pm and
4:00pm depending on the home. The larger homes require a longer
cleaning period. In order to allow time for cleaning
between guests we must strictly adhere to these times. In the
home you are renting is not occupied the night prior to your
arrival, we will do our best to accommodate an earlier check-in
time.
Prior to your arrival,
arrangements will be made for a convenient way for your to
receive the key.
Not all of our homes have a
telephone. Please be sure to check the specific details on the
home you are renting of this is a requirement for you.
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You will be provided with an
emergency contact number that is available to you during your
stay on the island.
Each home will have a check-out to
do list posted for guests. In order to minimize the time to
clean each house (so that we can allow the guests maximum use),
we ask that you leave the house tidy and in order. The check-out
procedures include washing dishes, taking out trash &
recyclables, turning off all lights and turning down heat as
instructed at each home. You are not required to wash any
linens. Any items damaged or not working should be reported to
Whidbey Getaways immediately.
This varies by home. Currently, we
have one home that welcomes pets -
Sunlight Beach.
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All Whidbey Getaways homes are
non-smoking. Unless otherwise stated in the home description,
you make smoke on the deck and/or patio.
Once you have paid for your
reservation there are cancellation penalties should you have to
cancel your reservation. (please
refer to our reservation page for specific details)
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Are the
homes equipped for cooking meals?
All of our homes are very well
equipped. We have provided a variety of pots, pans, serving
dishes, appliances, etc so that you are able to prepare meals at
the home. If you find that you could have used something more,
please be sure to let us know so that we can do our best to
accommodate you next time.
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